Documentation
"Claims Management" describes Detail
Masters’ detailed way of documenting the assistance we provide insurance
companies, self-insured entities or industrial contractors. From the initial
assignment of a claim to the successful conclusion of an job, our system is
designed to provide comprehensive written documentation for each stage of the
assessment, repairing, approval and billing processes.
Pricing Proposal
The pricing proposal describes the services that are included in the cost of
repairing the damage, assigns a work order number for reference purposes and
explains payment terms. Once the proposal is signed, it authorizes Detail
Masters to begin work on the claim.
Reference Materials.
The reference packet includes Detail Masters’ guarantee for resolving the
claim, proof of liability insurance, and letters of reference from past
customers.
Cleanability & Pricing
Report
This report communicates to the customer the cleanability prospects for each
type of surface on the vehicle or property. A completed copy is sent to
insurance customers to help establish loss reserves.
Pre-Repair Inspection
The pre-repair inspection documents the condition of the
vehicle before the repairing process is started. The signed pre-repair
inspection is an acknowledgment of the condition of the vehicle or property and
authorizes Detail Masters to begin the repairing process.
Release
Upon completion of the repairing process, the vehicle or property is
presented to its owner for inspection and approval. A release of liability is
obtained once the owner has been satisfied. This document also serves as an
authorization for direct payment.
Compensation Report
The compensation report documents the areas of the vehicle or property that are
deemed uncleanable through Detail Masters’ cleaning process. It may also be
used to record cash outs to vehicle owners who refuse our services.
Invoice
Detail Masters’ invoicing system allows for direct billing on a single vehicle
or multiple vehicle formats. Each weekly invoice lists the vehicles cleaned
during the prior week. Included with the invoice is the original copy of the
signed release and pre-repair inspection report.